Shipping & Returns

Thank you for choosing Cal West Service. This Shipping & Returns Policy explains how we handle shipments of parts and accessories, service travel, returns, and related customer expectations. If you have any questions about this policy, please contact our team before placing an order or scheduling a service.

Shipping & Delivery of Parts and Equipment

Cal West Service does not sell large commercial equipment directly through this website; however, we do supply parts, components, and service materials required for maintenance and repair. If you order parts through our sales team or online request form, the following policies apply.

Order Processing

  • All parts orders are processed within 1–2 business days after receipt.
  • You will receive an email confirmation with shipment details once your order has been processed.

Shipping Methods

  • We use reputable carriers for all deliveries.
  • Shipping options may include standard ground, expedited, or freight delivery depending on item size, weight, and nature.

Shipping Costs

  • Shipping charges are calculated based on item size, weight, and destination.
  • Your total cost will be provided at checkout or on your estimate.

Delivery Timeframe

  • Standard parts deliveries typically arrive within 3–7 business days after shipment.
  • Expedited or freight shipments may vary based on carrier schedules and destination.

Tracking and Status

  • Tracking information will be emailed to you once your order ships.
  • If you have questions about shipment status, please contact us with your order number.

Service Calls & On-Site Work

Cal West Service provides on-site service, maintenance, and inspection visits throughout our service area.

Scheduling

  • Service appointments are scheduled via phone or email with our customer support team.
  • Appointment windows may be provided; exact arrival times cannot be guaranteed due to travel distances and ongoing service calls.

Travel Policies

  • Travel fees may apply depending on your location relative to our service area.
  • Your service representative will confirm any travel charges prior to scheduling.

Parts Needed After Arrival

  • If additional parts are required during a service visit and are not in stock, we will ship them or return with them once available.
  • Additional travel charges may apply for return visits unless otherwise specified in your estimate or warranty coverage.

Returns and Exchanges (Parts & Accessories)

Cal West Service accepts returns for eligible parts and accessories under the following conditions:

Return Eligibility

  • Parts must be unused, uninstalled, and in original packaging.
  • Return requests must be made within 30 days of delivery.
  • Custom, special-order, or discontinued parts may not be eligible unless defective.

How to Request a Return

  • Contact our support team by phone or email.
  • Provide your order number, part information, and reason for return.
  • An RMA (Return Merchandise Authorization) number will be issued if eligible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or shipped in error.
  • We recommend using a trackable shipping method or shipping insurance.

Refunds and Credits

  • Returned parts will be inspected upon receipt.
  • Approved refunds are issued to the original payment method within 7–10 business days.
  • Restocking fees may apply and will be confirmed by our support team if applicable.

Damaged or Defective Items

Inspection Upon Delivery

  • Please inspect all shipments immediately upon arrival.
  • Report damaged or defective items within 48 hours of delivery.

Claims and Resolution

  • Provide photos and a description of the issue.
  • We will work with the carrier and either replace the part or issue a refund, depending on the situation.

International Shipping

Cal West Service primarily ships within the United States. International shipping may be available on a case-by-case basis—please contact us to discuss your needs.

Questions? We’re Here to Help

Cal West Service

📍 6401 Golden Gate Dr, Dublin, CA 94568

📞 (925) 551-6400
📠 Toll Free: 1-888-306-6401

📧 service@calwestservice.com / info@calwestservice.com

Thank you for partnering with Cal West Service — we appreciate the opportunity to support your equipment needs.