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Main Office 6401 Golden Gate Drive.
Dublin, Ca 94568
Ph (925) 551-6400
Fax (925) 551-6444
Toll Free (888) 306-6401


San Jose Office 1721 F. Rogers Ave
San Jose, Ca 95112
Ph (408) 292-3636
Fax (408) 292-1138


Tips & Advice

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1.  Appliance Checklist Before Calling A Service Company
Refrigerator/Freezer
  1. Is the unit plugged in?
  2. Turn the thermostat up to the next highest setting; If the unit comes on, let it run for about 30 minutes and check for cooling.
  3. Is the condenser clean and/or free of obstruction?
  4. Are the fans running and/or does the light come on inside the unit?
  5. Check the circuit breaker at the electrical panel.
  6. Plug something else into the outlet if possible, to verify if electricity is present.
  7. Call Service Company with appliance information such as Brand, Model, Serial Number, etc.
Gas Equipment
  1. Is the gas line connected to the appliance?
  2. Is the gas on/off valve in the on position?
Cal West Service Tip Illustration: How to tell if your gas valve is on or off
  1. Is pilot on (if present)?
  2. Try to light pilot per factory instructions?
  3. Call Service Company with appliance information such as Brand, Model, Serial Number, etc.
2.  Clean Dirty Refrigeration Condenser Coils!
Cal West Service Tip Illustration: What a condenser looks like
Refrigeration Coils Should be Cleaned At Least Once a Quarter!

Dirty coils cause:
  1. Increased Energy Use
  2. Unnecessary Service Calls
  3. Premature Compressor Failure
Quoting from a major manufacturer's literature:
"Dirty condenser coils are the main reason for service calls."

Remember to clean coils with a vacuum or
coil brush... no brooms or caustic chemicals!

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